We are currently looking recruiting 4 Admin Business Support Officer
Based in Newcastle – £11.18/hr
Hybrid working
1 Support Support officer will be supporting the youth justice service, required to attend court – 37hrs
2 Support Officer working within Housing dealing with customers – 37hrs
1 Support Officer working within the welfare rights and housing advice centre – 24hrs
Job Role
- To take part in identifying and embedding business process improvements.
- To deal with enquiries, including technical queries about the service in line
with our procedures and protocols. - To collate and prepare management information as needed.
- To work with nominated officers responsible for maintenance, repairs and
security of designated buildings, giving administrative support as needed. - To give confidential administrative and secretarial support including arranging
and servicing meetings, preparing agendas and taking minutes as needed. - To give interactive WP support to the allocated service using digital, audio or
copy typing. - To contribute to skills transfer activities by the demonstration of duties to
support business continuity and to continually improve our service. - To develop and maintain positive joint working relationships with relevant
internal and external stakeholders. - To give a professional and courteous reception service as needed.
- To account for, reconcile and make sure of the security of petty cash, stock
and cash equivalents in line with our Financial Regulations. - To promote and implement our equal opportunities policies in all aspects of
employment and service delivery.
Requirements
- Knowledge and competent use of Microsoft Office applications with the ability to create, manipulate and update spreadsheets and databases and excellent keyboard skills
- Good verbal and written communication skills.
- Good organisation and time management skills.
- Ability to work as part of a team and on own initiative.
- Excellent Customer Service Skills, with the ability to resolve complex enquiries
- Experience of dealing with sensitive and confidential information.
- Understand the need to identify and embed new business processes.
- Ability to support meetings including production of minutes and/or action points